frequently asked questions:
How long will you need my vehicle?
Based on the type of service being performed times can vary. We do ask that all vehicles be kindly left for the day and we will contact you when your vehicle is completed. We can make arrangements to have your vehicle ready to meet your schedule. Please contact one of our Auto Spa specialists to make arrangements.
Do you offer a Shuttle Service?
Yes, we do! Cochrane Auto Spa has a complimentary customer shuttle that services the Cochrane and Surrounding areas. We also can get you back to select communities in the Calgary area. Please contact one of our Auto Spa specialists for more information on our shuttle schedule.
What should I do with my personal belongings?
We would kindly ask you to remove all personal belongings and valuable items eg, Garage door openers, Sunglasses, documents, electronic devices etc. All belongings will be removed from the interior and placed in your own personal storage bin. When the detailing is completed all of your belongings will be placed into plastic bags and left inside the vehicle.
Will you reinstall my Child Seats if removed from the vehicle for cleaning.
Please note that due to liabilities we cannot reinstall Child seats if removed for cleaning. We will place the child seats back in your vehicle and lay them on their side so you are aware that need to be refastened in to the seatbelts.
What if I have allergies to certain chemicals?
If you have any allergies or sensitivities to automotive chemicals and cleaners please let one of our Auto Spa specialists know. We will take every precaution to clean the inside of your vehicle with water only and use unscented products when able to.
How long will it take for the inside of my vehicle to dry after being shampooed. (Premium Clean & Ultimate Clean)
Dry times on vehicle can vary based on the size and the amount of carpet and or seats inside the vehicle. Typical drying times are appx 2 hours but may take longer. Ideally interior shampoos are best to be completed by our night shift for optimal dry time. If an interior shampoo is completed during the day we will require the vehicle for the entire day.
What if my vehicle is excessively muddy/dirty or requires pet hair removal?
Cochrane Autospa is capable of transforming even the most dirty vehicles into show room quality pieces. From time to time additional charges may apply to clean excessively dirty vehicles. Examples of excessively dirty items are; Mud/Dirt, Pet Hair, Blood, Biohazards. Please contact one of our Cochrane Auto Spa specialists for more information.
What are the hours of operation?
Cochrane Autospa is open Monday – Friday 7:00 am – 5:30 pm
Saturday 8:00 am – 5:00 pm.
Evening shift available Monday – Friday*
*Vehicles being detailed during the evening shift must be dropped off no later than 4:30 pm and will be ready for pick up the following morning after 9:00 am. Please contact one of our Auto Spa specialists for more information on our evening detail shift.